We have listed the
answers to many frequently asked questions (FAQs) below. You will find the information about our
hospital, our service, patient rights and responsibilities etc.If you have not found your questions and answers, type your questions here, we are glad to help
If you plan to visit our hospital, you are suggested to bring a list of any medicines or herbal supplements you are currently taking. You need to prepare the medicines which can be taken for about at least 1 week.
Other necessary things you need to prepare, such as clothes, can be list by our staff, after you " with us.
You can come to our hospital alone or companied by your family members or friend. However, if you are under the age of 18, you are suggested to come here together with your family or friends.
Yes, during your stay, we will arrange you a private nurse and interpreter, who are specialized in the cultural and language needs of international patients to help you have a perfect inpatient life.
We offer the service to arrange you and your companion some travel to see the famous "places of interest". However, whether you can visit the landscape depends on your medical condition. If your medical condition are not severe, we will arrange some tour. Of course, our doctors and nurses will to go together with you.
Pre-arrival preparations- Before you arrive, we will discuss with you which personal items and medical records you will need to bring and any necessary pre-arrival financial arrangements. We would be happy to assist you with any other concerns you might have regarding transportation, food, the weather, or any other special needs.
Assistance at the airport- The patient service staff will meet you at the airport when you arrive in China and bring you to our center. Upon your arrival, we will help you complete the admission process, fill out the registration forms, and help you adjust to your new surroundings. When you depart China to return home, our patient service staff will escort you to the airport and assist you with customs check-in.
Language Services- We know that getting around China can be tough without an ability to speak Chinese. However, our patient service staff can provide language assistance in English.
Visa Extension- Occasionally, a patient's treatment cycle will take longer than the time given on the patient's travel visa. In these cases, our patient service staff can help you to extend your stay.
Most hospitals which work with us lies in temperate zone, north China. Average summer temperature highs of more than 87°F (30°C) while average winter temperature of 33°F (1°C), so please be prepared, taking right clothing as well as comfortable shoes with you. No hurricane over there, so no need to worry severe weather like that.
Neighbor banks include: Bank of China, HSBS, ICBC (Industrial and Commercial Bank of China), ABC (Agricultural Bank of China), CBC (China Construction Bank), PSBC (Postal Savings Bank of China), to name a few. Exchange your money in Bank of China or withdraw them from any of the banks aforementioned.
For family members: the family-form ward allows the patient live with their family members; meanwhile, Kitchenette is available in every single ward, so your family can cook as they want. If they are big fan of Chinese food, of course they can visit our own canteen for dinner.
But as for the patients, there are some restrictions. Doctor and registered dietitians will help the patients get enough nutrition and minimize side-effects by diet.
Family-form wards are available, usually two caregivers are allowed in one ward. What's more, chain hotels around here are also available, such as Home Inns, 7 Days Inn, to name a few. Those hotels aforementioned are two of the biggest chain hotels across the country.
We provide interpretation services in order to break the language barrier. Besides, we provide one-to-one support, whatever you do or wherever you go, your own interpreter will accompany with you.
Free wireless network provided in every patient's room. Bring your own laptop because computers aren't available in the hospital. Other services include: printer, fax machine and copier etc.
We provide washer-dryer facilities in every single ward. Laundry soap can be purchased in the convenience store in building A, floor one. FYI, the dryer cleaner outside the hospital charges varying from 15 to 50 RMB, if you want to do the laundry in there.
The hospital provides informational and entertainment television programming. It offers popular news, current sports and entertainment channels. All the channels are free of charge.
Different from other hospitals, there's no limitation of visiting hours here. We provide 24 hour service per day, which explains why you can visit whenever you want.
Yes, there is. There is a church which locates in the Gao Zhu Apartment, where you can get within 15 min by walking from our hospital.
A small convenience store locates in hospital. You can buy some daily necessities over there. Moreover, a plaza similar to Wal-mart and Carrefour situates nearby. It is pretty convenient for shopping.
Yes. The largest park in our city, named "Water Park" locates the East of our hospital. It only takes 5 min from our hospital to Water Park. Many patients like walking, jogging or do other exercise in this park.